Vive Health Company Information

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Contact Information

  • Phone: 1 800-487-3808 Mon = Fri 8:30am to 9pm EST
  • Email service @vivehealth.com
  • Website: https://www.vivehealth.com/pages/contact-us

Guarantee Policy Vive Health Brand Products

We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk.  If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange.  Each product page will specify which the length of the product’s guarantee.

Only products purchased through ViveHealth.com are automatically registered in our guarantee program.  Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.

Details:

Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:

  • Amazon.com: Vive Health Direct
  • Walmart.com: Vive Health
  • Ebay.com: Vive Health

Counterfeit or replicas items are not covered by Vive Health’s Guarantee policy

Products purchased used or through re-sale are not covered.Each purchase can only receive one guarantee redemption.  We can not continually refund, replace or exchange your product. After 60 days policy is valid for returns, refunds and exchanges due to product issues only.

Shipping & Return Policy

Shipping for Vive Health Products

  • Free standard shipping on all orders
  • Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
  • 2-Day & Overnight Delivery is available for an additional charge.  Both are in terms of business days.
  • We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
  • We are unable to ship to PO Boxes or Amazon LockersDepending on the model and custom options, delivery times will vary from 5 days to 4 weeks. The freight carrier will call to initiate and arrange a specific delivery time and date.

Specialty Shipping Options for 3rd Party Items

  • Second Day/Overnight Shipping

Available for some standard items. Price will vary based on the product and your zip code. The cost will be provided to you during checkout.

  • White Glove Delivery

This option provides additional assistance for customers. This is a fantastic option for the elderly or people with limited mobility. Here is a list of the added benefits you receive with white glove delivery.

  • The item will be shipped to a local agent in your area.
  • The agent will inspect the product to make sure it is in proper working condition.
  • The agent will then contact you to schedule a delivery time.
  • Upon Delivery the agent will assemble the device and answer any questions you might have about proper use, care and storage.
  • Before leaving the agent will clean up the packaging and remove it from your home.
  • The cost of white glove delivery will vary based on the specific product being ordered. It will be listed on the product page when you check out.
  • Indoor Delivery

This option allows you the opportunity to have the item carried inside your home. Items will be carried inside and placed on the first floor only. Price varies based on the specific product.

*Some items will require freight delivery. An estimated shipping date will be included on your order confirmation email. If you require further shipping information give us a call at 1-800-487-3808 .

Return/Exchange Policy for Vive Health Products

  • All Vive Brand products are guaranteed FREE returns or exchanges, we pay the shipping!
  • Items are available for return or exchange for a minimum of 60 days after purchase (frequently longer depending on the item’s guarantee)

Please contact us to process your return or exchange

Return/Exchange Policy for 3rd Party Items

  • The majority of items can be returned within 30 days of the purchase for a full refund. Unlike Vive Health products, 3rd party items must be returned at the customer’s expense. If an item is returned to the wrong address, Vive Health reserves the right to charge for any additional shipping fees incurred. If a scheduled pickup with a delivery carrier is missed, Vive Health may charge a $10 fee per missed scheduled pickup.
  • Items eligible for return:
  • Must be in new condition free of scratches, cracks, dirty or marked tires, or any indication of usage.
  • Must be returned in original packaging (new packaging can be purchased by calling customer service)
  • Must have requested return authorization within 30 days of delivery. Please call or email customer support to receive your return authorizations.
  • Must be returned within 14 day of receiving return authorization.
  • Custom items made by manufacturer are non-returnable. These items include:
  • Lift chairs w/ custom fabric selection and/or heat and massage
  • Certain products require a 15% restocking fee. They include:
  • Scooters, lift chairs, power wheelchairs, vehicle lifts, custom lightweight wheelchairs, cushions and backs, beds, rehab shower commode chairs, parts, therapeutic shoes

NOTE: All returns MUST have Return Authorization to be credited. Please call 1-800-487-3808 or email us at service@vivehealth.com to request your Return Authorization.

Return Shipping on 3rd Party Items

Return freight for shipping is the customer’s responsibility unless Vive Health has made a mistake. Once you have requested a Return Authorization, we can help determine the best shipping method for you.

Please follow all return-shipping instructions that are provided with your Return Authorization number. If an item is returned to the wrong address, Vive Health reserves the right to charge any additional shipping fees required for shipping the item to the correct location. Missed scheduled pick-ups with the delivery carrier may result in $10 fee per incident.

Cancellations for Vive Health Products

  • We try to ship orders as fast as possible.  We are happy to cancel your order if your shipment has not already been processed. To cancel, please contact our customer support ASAP.
  • If an order has been processed, you will have to proceed with the return as outlined above.

Cancellations for 3rd Party Items

  • Canceled orders- If the order has been shipped, it is subject to standard return policies. You must receive the item, then ship it back unused and undamaged.

Credits

Once your return is verified, Vive Health will issue a credit to the card used for the purchase. It can take up to 4 weeks for your card to be credited by the issuer. Purchases made by check or money order will be issued a check within 30 days.

NOTE: If your item was defective or damaged during shipping, please call us immediately at 1-800-487-3808 & we will arrange for the item to be replaced or repaired.

A Warning:  Companies can change their information. Please, check in with them to assure the latest information.

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